Introducing our Customer Satisfaction Survey and NPS 

To further enhance our commitment to user satisfaction, we’re introducing a Customer Satisfaction Survey and Net Promoter Score (NPS). 

Why Introduce a Customer Satisfaction Survey and NPS? 

The NPS, a globally recognised metric, allows us to quantify and benchmark customer loyalty and identify areas where we excel, as well as areas where we can improve. It provides us with actionable insights directly from those who matter most. 

Transforming broker and insurer relationships 

We aim to be recognised as the leading provider of data analytics and market insight for the global commercial insurance industry. Our revolutionary technology, Broker Insights Vision^™, is already transforming broker, insurer & MGA relationships. Feedback from the Customer Satisfaction Survey will help us continually improve.  

Driving Continuous Improvement 

At Broker Insights, we strive for continuous improvement. User feedback will be instrumental in shaping our product roadmap. 

How Will it Work? 

Participating in the NPS and Customer Satisfaction Survey is easy. Users will receive a short survey via email and there’s one simple question and a chance to leave feedback.  

Thank you for being a part of our community.  

We will be sharing our NPS score regularly.  

By participating in our survey, you consent to have your response collected and processed by Broker Insights for the sole purpose of improving our service. All survey responses are for internal use only.

Your data will be securely stored in line with our Privacy Policy.