Blog: Meet The Team – Natalie McAdam – Operations Executive

Hi Natalie, what is your role in the Team?

I work with our Customer Success Team and our Broker Partners to provide guidance or assistance with using the platform, and work to ensure the platform is kept up to date. I also provide support to bring new brokers on-board quickly and easily. Another part of my role is running our end-to-end billing process to make sure our Insurers are invoiced correctly and our Brokers are paid in a timely manner.

What’s your favourite part of the job? 

Being able to work with different teams across the business and having the opportunity to work with people in a variety of roles across our  Broker and Insurer partners.

Why do you enjoy working at Broker Insights? 

It’s a great team where everyone knows one another and gets along.  Everyone mucks in to help each other when required as we all feel proud of Broker Insights and want to see the company succeed.

What’s your background and why does this make you an ideal person to do your current role? 

I studied Marketing at university and have worked in various marketing, customer service and development roles.  This helps me understand the various parts of a business.

What is your favourite quote? 

What’s for you won’t go by you.

What are your top 3 favourite podcasts or books? 

Little Women (book), Fearne Cotton Happy Place (podcast), One Day (book).

What are the values that drive you?

Responsibility, Reliability and Positivity.

What are your hobbies? 

Sewing, shopping, walking the dog.

Tell us a fun fact about yourself…

I like chocolate ice cream much more than chocolate.