As we continue to empower Brokers and Insurers to explore, simulate and act on data insights, feedback is instrumental in shaping the features and performance of Broker Insights VisionTM and our services.
To further enhance our commitment to user satisfaction, we are running our next Net Promoter Score (NPS) survey. But what exactly is NPS, and why is it a vital tool for us and the Broker Insights community?
What is customer satisfaction and NPS survey?
NPS, or Net Promoter Score, is a widely used metric to gauge customer satisfaction and loyalty. It revolves around a simple questions:
How likely is it that you would recommend Broker Insights to a friend or colleague?
You simply rate the likelihood on a scale from 0 to 10, with 0 being least likely and 10 being most likely. There’s a chance to supply us with additional feedback and comments, too.
The benefits of NPS
At Broker Insights, every rating, comment, and suggestion fuels our commitment to continuous improvement. This deeper understanding empowers us to tailor our product and services to meet and exceed user expectations. Each response shapes the future roadmap of Broker Insights VisionTM, ensuring that every feature and update resonates with our users’ needs.
How to participate
Participating in the NPS survey is easy.
Current users will receive an email with a survey link to the NPS question and a chance to leave feedback. It will come from Marketing at Broker Insights so look an eye out for the email during May 2024.
Don’t worry if you miss it, we’ll send reminders, and your Relationship Manager will also be able to point you in the right direction to complete the survey.
Your feedback shapes our future
Your responses will remain confidential for internal use and will only be used to improve our services. Your data will be securely stored in line with our Privacy Policy.
Thank you for being part of our community.
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