Meet The Team - Jack Grimes - Customer Success Manager (South)

December 23rd , 2020


Hi Jack, what is your role in the Team?

My role is to build meaningful interactions between our Insurers and Brokers. I talk regularly with our Broker Partners to support them in their use of the platform to give them more time to spend with their customers.


What’s your favourite part of the job? 

I really enjoy that feeling of knowing I’ve delivered value to a broker and insurer and that we have played a part in making their business even more successful. Our Broker community are forward-thinking and understand the value of data-driven insights, and I enjoy working with them, and getting their feedback, to help shape the direction of the Broker Insights platform.


Why do you enjoy working at Broker Insights? 

Being part of a first-mover business in the industry challenges and excites me. Being there to answer questions and solve issues every step of the way with our Broker Partners, is extremely rewarding.


What’s your background and why does this make you an ideal person to do your current role? 

I studied management at the University of St Andrews and have worked around the world which has given me strong communication skills.  I was the first team member at Broker Insights and have been with the business from the beginning. In a changing world, it’s really rewarding to unlock new sources of value for our Broker and Insurer Partners, and to support the growing Broker Insights community.


What is your favourite quote? 

We’re a’ Jock Thomson’s bairns – a Scottish saying which means “beneath the surface, we are all the same”.


What are the values that drive you? 

Honesty, integrity, and an anything is possible attitude, treating everyone equally and fairly.


What are your top 3 favourite podcasts or books? 

Desert Island Discs

Adam Buxton Podcast

Scottish Sportsound


What would we find you doing outside of work? 

Hillwalking, cooking, watching Celtic play, travelling the world, running.


Tell us a fun fact about yourself… 

I used to be a spy!

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