Operational Support Administrator

Founded by leaders in commercial insurance, Broker Insights have developed and launched the first, and currently only, search platform for commercial insurance. The Broker Insights search platform connects leading insurers with regional brokers who hold policies for businesses across the UK.

Insurers already bought into the platform include Zurich, QBE, AXA, Ageas, Hiscox, Ecclesiastical and three more household names that will be announced soon.

Role profile

We are looking for a motivated individual to join our growing team to support day to day operations, billing and invoicing reconciling, engage with our customer base, on-board new customers and help develop the customer experience process. We are a fast-growing company, highly focused on customer experience, brand and culture within the business.  As such, we require an adaptable and flexible approach, ability to work well as part of a team as well as communicate with both colleagues and customers.

The role involves

  • Evaluating and responding to complex queries from relevant stakeholders
  • Contributing to wider change/projects/initiatives
  • Opportunity to work with and input into the development of the Broker Insights platform
  • Preparation of data and analysis for customers
  • Investigating and reporting of transaction issues
  • Account reconciling

Key Skills

  • Team Player with excellent communication skills (both written and verbal)
  • Highly numerate
  • Intermediate experience with MS packages
  • Detail focused to ensure accuracy of data
  • Problem solving and initiative to resolve issues that may occur
  • Good analytical skills to review a variety of data and identify discrepancies or missing information
  • Flexibility to assist with challenges that come about in a rapidly expanding company
  • Experience of account reconciling is a plus

Experience

  • Experience of technical customer facing roles desirable
  • Exposure to a technical/support environment desirable
  • We recruit on aptitude and attitude.

Send a covering note and CV to enquiries@brokerinsights.com to apply.

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