6th September 2023
The $40,000 olive: A Lesson from American Airlines
When it comes to operational efficiency, the $40,000 olive offers up serious food for thought. Around 30 years ago, American Airlines hit upon a cost-saving idea. Through analysis, they established that by removing a single olive from every passenger’s salad, they would save $40,000 per year, without affecting passenger experience. Factoring in inflation, this would […]